Introduction
H Town Plumbing is committed to protecting your privacy and ensuring your personal data is handled securely. This policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).
Our Contact Details
Data Controller: HTown Plumbing
– Address: Alexandra House, 40A Wilbury Way, Hitchin SG4 0AP
– Phone: 01462 622843
– Email: info@htownplumbing.co.uk
## Information We Collect
We collect and process the following information:
– Name and contact details
– Property address and access information
– Service history and preferences
– Payment information
– Emergency contact details
– Boiler and appliance details
– Property photographs (with permission)
– Landlord/tenant details where applicable
## How We Use Your Information
We process your data for the following purposes:
1. Providing requested services
2. Emergency call-out responses
3. Scheduling maintenance visits
4. Processing payments
5. Sending service reminders
6. Legal compliance (Gas Safety certificates etc.)
7. Quality assurance
8. Marketing communications (with consent)
## Legal Basis for Processing
We process your data under the following legal bases:
– Contract fulfillment
– Legal obligation
– Legitimate business interests
– Explicit consent (for marketing)
## Data Sharing
We may share your data with:
– Accreditation bodies (Gas Safe, NICEIC)
– Suppliers and manufacturers (for warranties)
– Emergency services (if required)
– Legal authorities (when required by law)
We never sell your data to third parties.
## Data Security
We protect your data through:
– Secure digital storage systems
– Password protection
– Staff training
– Regular security updates
– Access controls
– Encryption where appropriate
## Your Rights
Under GDPR, you have the right to:
– Access your data
– Correct inaccurate data
– Request data deletion
– Object to processing
– Data portability
– Withdraw consent
– Lodge complaints with the ICO
## Data Retention
We retain your data for:
– Financial records: 7 years
– Safety certificates: 2 years
– Service records: 3 years
– Marketing preferences: Until withdrawn
## Cookie Policy
Our website uses cookies for:
– Essential functionality
– Performance monitoring
– User experience improvement
– Marketing (with consent)
You can manage cookie preferences through your browser settings.
## Marketing Communications
We only send marketing communications with explicit consent. You can:
– Opt-out at any time
– Choose communication preferences
– Update contact details
– Request removal from marketing lists
## Changes to This Policy
We may update this policy periodically. Last updated: [Current Date]
## Making a Complaint
If you have concerns about data handling:
1. Contact us directly:
– Phone: 01462 622843
– Email: info@htownplumbing.co.uk
2. Contact the ICO:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
## Special Categories of Data
We may process special category data (e.g., health information) when:
– Relevant to providing services
– Required for emergency response
– Necessary for accessibility requirements
## Children’s Data
We do not knowingly collect data from children under 16.
## International Transfers
All data is processed within the UK.
## Questions and Updates
For questions about this policy or to update your preferences:
– Call: 01462 622843
– Email: info@htownplumbing.co.uk
– Write to: Alexandra House, 40A Wilbury Way, Hitchin SG4 0AP
